General terms & conditions

Online reservations

If using our integrated online reservation form please note that your reservation will become definite only after having received a reconfirmation by fax or email.
Reservations for the same day will be accepted until 6:00 p.m.
Later than that please contact the hotel directly.


Check-in/Check-out

Your room will be available from 3:00 p.m.
Check-out: 11.00 a.m., on the day of departure.
Early check-in or late check-out without surcharge is subject to availability.
Please ask for details when making your reservation.


Early departure

Early departure has to be announced at least 24 hrs before the initial check-out date in order to avoid a penalty charge if applicable.


Rates & Taxes

All prices are per room per night, including full buffet breakfast and VAT, but excluding local tax. Prices are subject to VAT, which is currently 13% on lodging and 10% on breakfast consumption. The hotel reserves the right to adjust the rate if the level of VAT should increase.


Baby cots and extra beds

Any type of extra bed or baby cot is available upon request only and needs to be confirmed by the hotel.
Maximum capacity of baby or extra beds in a room is 1.
Supplements will not be calculated automatically in the total costs and have to be paid separately at the hotel. 


Baby cots and extra beds - rates: (mandatory: 2 full-rate guests already booked)

Children up to 2 years are welcome free of charge when using existing bedding.
Children up to 2 years                    10% of the room rate per night
Children from 3 to 6 years             20% of the room rate per night
from 7 years / adults                       30% of the room rate per night


Guarantee policy & acceptance of credit cards

Guarantee required at the time of booking.
Guaranteed reservations are kept until 11:00 a.m. the next day.
We accept the following credit cards as a guarantee and for payment: 

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Cancellation

Cancellation:
Unless agreed otherwise (e.g. Advanced Purchase conditions, Special Events, Congresses) cancellations are free of charge till 1 day prior to arrival. Should you need to cancel the reservation, advice prior to 4pm before the day of arrival to avoid any cancellation or penalty charges. Failure to do so will result in the hotel charging for the first night room rate. In case of no show, one night penalty will be also charged.


Special cancellation conditions may apply for following dates:

For New Years period (DEC28-JAN03): If cancelled up to 21 days before date of arrival, no fee will be charged. (Except Hotel Schloss Weikersdorf: 28 days) If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. The total price of the reservation will be charged at least 14 days prior to arrival.


Congresses 2018

ESCR 19.9.–25.9., UEWG 19.10-24.10. 

Contact the hotel directly in case you need further details.


General conditions

Contact

Austria

2500 Baden, Schlossgasse 9-11

Phone: +43 2252 483 01 - 0

Fax: +43 2252 483 01 - 150

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